On Friday, Lufthansa launched capabilities for travelers on select, long-haul flights to have the advance option of sending their COVID-19 test certificates and digital entry application confirmations to a specially created Lufthansa Group Health Entry Support Center. Travelers can do so as early as 72 hours before departure via a contact form. The option started on routes from Newark (EWR) to Frankfurt (FRA) and Munich (MUC), and from Frankfurt to Istanbul (IST). SWISS customers can use the service on flights from Newark to Zürich (ZRH).
Passengers receive advance notification and a link to a portal where relevant data can be stored. The service center checks the documents, after which the customer receives a confirmation by email as to whether the certificates meet entry requirements or if the documents were insufficient. Original certificates must still be on hand during travel.
With this offering, check-in and boarding are faster. It’s a step toward integrating COVID-19 test results into a digital travel chain, streamlining the travel process during the time of a pandemic. Plans to roll out the test certificates for all flights depend on the findings of this initial offering. Digital health passports will also be integrated in the future.
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