Delta Air Lines rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta (ATL).
The Nomad tool is the size of a cellphone and allows agents to make seat changes, rebook customers, check bag status, board or check-in customers and print bag tags and boarding passes all from the palm of their hand.
“As we evolve this technology, the opportunities are endless for agents to leverage innovative thinking to create engaging moments while helping customers along their journey,” said Gareth Joyce, senior vice president of airport customer service, Delta.
The Nomad devices will save customers time by allowing them to avoid lines, and its helps Delta staff better adjust when bad weather or other factors impact operations.
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