Not all airlines are created equal when it comes to customer service.
Austin, Texas-based air travel industry-watcher site Upgraded Points recently analyzed U.S. government air travel consumer reports, November 2018–August 2019, to rank the country’s top airlines for customer service. The study looked at a range of categories.
Hawaiian Airlines (86.5 percent), Delta Air Lines (82.4 percent) and Minneapolis-based regional carrier Endeavor Air (81.9 percent) lead the way in terms of the highest percentage of on-time arrivals while ExpressJet (70 percent), Frontier Airlines (72 percent) and JetBlue (72 percent) fared the worst.
For canceled flights, ExpressJet also had the highest percentage at 4.7 percent, followed by Envoy Air (3.8 percent) and Mesa Airlines (3.1 percent). Meanwhile, Delta canceled only 0.2 percent of its flights, narrowly edging out Hawaiian Airlines (0.4 percent) and Allegiant Air (0.5 percent).
Southwest Airlines (49,191) and American Airlines (47,243) had the most mishandled bags, but were outranked by Envoy Air, which finished with the worst rate, mishandling an average 8.7 per 1,000. Allegiant Air (two per 1,000) and Frontier Airlines (2.9 per 1,000) had the lowest rates.
Frontier fared the worst when it came to complaints, with average monthly complaints per 10,000 passengers at 27, tying Spirit Airlines. Performing the best were Skywest Airlines (five per 10,000 passengers and 153 total), Endeavor Air (four per 10,000 passengers and 36 total) and Southwest Airlines (three per 10,000 passengers and 473 total).
Read This Next
Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedDaily
Apr 24, 2024Summer, Unplugged: Get Cozy at These Digital Detox Destinations
There is a cure for summertime blues in the digital age: Find yourself a beautiful country inn, cabin or retreat far in spirit from the maddening crowds and distractions of daily life. Next, unplug, relax and don’t look back.
Sponsored Content
The Argosaronic Islands Are Calling
The Saronic or Argo Saronic Islands of Greece call travelers to explore its seven small islands and islets brimming with history, natural sites and more. With most easily accessible by boat, the islands’ proximity to ports of Athens make the Saronic Islands an ideal destination for those preferring shorter boat rides. In fact, trips from Athens ports to the islands take only between 10 minutes and two hours, depending on the island you choose, making them perfect for day or weekend trips. From Piraeus port, you can access Hydra, Spetses, Aegina and Poros directly. Come explore these stunning islands with us and find the inspiration to plan your next trip to these islands. Hydra Hydra town curves around a slope overlooking the Argosaronic Gulf like an amphitheater and is considered one of the most romantic destinations in Greece. Most unique to the island is its lack of vehicles. People on the island get around on mules and donkeys as well as water taxis, making for a peaceful and laid-back day. Hydra lies a two-hour ferry ride from Piraeus port in Athens.
eFlyer Reviews
Apr 24, 2024Fairfield by Marriott Phnom Penh Review
Phnom Penh as we imagined it stretches beneath us: a picturesque, low-rise mix of Southeast Asian and French Colonial styles. When the inhabitants of those buildings look back at us here in the Fairfield by Marriott hotel in Chip Mong Tower, they see the future.
Daily
Apr 24, 2024Wolf by Vanderpump Opens at Harveys Lake Tahoe
Lisa Vanderpump, TV star and restaurateur, recently opened her newest restaurant, Wolf by Vanderpump at Harveys Lake Tahoe, in partnership with Caesars Entertainment. To commemorate the occasion, Vanderpump hosted a star-studded opening and surprised guests with an extravagant “white carpet” arrival with her dog, Marky.
Sponsored Content
Tips to Plan a Destination Event Worth the Trip
Corporate events can often feel … too corporate. Where to go to get the team out of the office environment to bond and think outside the box? Starting with an unconventional, unique space to make them feel like the all-stars they are will get the juices flowing and make your LinkedIn profile glow.
eFlyer News
Apr 24, 2024World of Hyatt Members Can Now Earn Points at Mr. and Mrs. Smith Properties Worldwide
Starting today, World of Hyatt members can now earn and redeem points at a collection of more than 700 boutique and luxury hotels and villas around the globe with Mr. & Mrs. Smith. The luxury travel platform was acquired by Hyatt in 2023 and brings even more world-class properties and amenities to World of Hyatt guests than ever before.
Lufthansa’s Allegris Takes Off May 1
eFlyer News
Apr 24, 2024Is California Set to Ban Clear?
eFlyer Lead
Apr 24, 2024Daily
Apr 24, 2024Four Seasons Yachts Unveils Inaugural Itineraries
Four Seasons Yachts prepares for its inaugural season by unveiling the first 10 of its unique voyages in the Caribbean and Mediterranean.
Sponsored Content
A New Perspective on Incentive Travel
Incentive travel has long been a way for organizations to drive sales and reward employees with opulent trips to exotic destinations. Today it encompasses even more.
Daily
Apr 23, 20246 Wellness Experiences to Try Around the World from Four Seasons
Plan a wellness-focused getaway at one of these Four Seasons Hotels & Resorts around the world.
ShareThis