Aqua-Aston Hospitality, with hotels in Hawai’i, Florida and Costa Rica, introduced an intelligent text messaging platform at its hotels and resorts, streamlining real-time communication with guests. Since the mobile technology has been implemented, the platform has been successfully used to answer guest questions, manage check-in, deliver amenities, quickly communicate updates on services, send alerts and enable contact-less check-out.
“At Aqua-Aston Hospitality, we pride ourselves in understanding today’s traveler and staying one step ahead of guests’ expectations. This means balancing high-touch, brand-differentiated experiences with proper health and safety protocols,” said Lesli Reynolds, senior vice president of operations, Aqua-Aston Hospitality. “By introducing this mobile technology, we are able to deliver personalized and convenient customer service to our guests.”
The new technology allows guests to request service or ask a question without needing to visit or call the front desk. Guests can send a text message to alert the front desk to their arrival time, request fresh towels, receive a copy of their folio and so much more. Check-out can be completed by sending a text message. Guests do not need to download an app before they can text for services; when they provide a mobile number, they receive a text message inviting them to communicate with the hotel team.
Since its prestige for attracting the world elite grew in the 1960s, Greece remains the go-to destination for glittering holidays. Each step of the journey is enrobed in luxury, from culinary traditions with the highest standard of execution and name-brand, high-end shopping to first-rate wellness locales and elite accommodations, like 5-star hotels, private villas and yachts.
I imagine that when writer Hans Christian Andersen mused, “Life itself is the most wonderful fairy tale,” he was standing at the edge of Copenhagen’s historic Tivoli Gardens, one of his favorite haunts, enlivened by the swirl of human happiness that surrounded him: children laughing; carousels spinning; games of chance played for prizes; lovers holding hands; hungry people whispering over sweets, hot drinks, beer and towering, open-faced smørrebrød, Denmark’s quintessential sandwich. That fairy tale lives on today at the second-oldest amusement park in the world, a spectacle of folly architecture, bakeries, gardens, rides, restaurants, puppet shows and joy ... and which also happens to be one of the city’s most storied places to convene for business.
The restored Park Hyatt Toronto reopened its doors, bringing luxury, sophistication and glamour alongside a nod to the hotel’s Canadian heritage. Alessandro Munge of Studio Munge collaborated on the hotel’s refresh, drawing inspiration from Canada’s seasons and natural landscapes.
The Global Business Travel Association’s (GBTA) Convention 2021 will be unlike any other convention before it, as we come together in person for the first time since the business travel industry drastically changed and look forward to rebuilding and reshaping the future. GBTA Convention 2021 will bring all of us together to learn from experts and each other, in-person at Orange County Convention Center in Orlando, Florida, Nov. 17–19. The safety of our attendees is our top priority. View health and safety protocols.
I recently dined at Irwin’s in Philadelphia. The restaurant is located on the rooftop of the Bok Building, a former school turned collective of small businesses, non-profits, artist workshops, a bar and restaurant. I previously visited Bok for the bar and yoga classes, and I was excited to experience the restaurant.
It’s time to start dreaming of your next trip. Here’s some destination inspiration for you. Take a visual journey through Nice, France, with us.
GBTA’s Convention 2021 will bring the business travel industry together for the first time in a long time. Once again, you’ll learn and connect with experts and each other, along with discussions with leading thinkers, entrepreneurs and change makers addressing the issues that matter most.