FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Aqua-Aston Hospitality Introduces Contactless Guest Communications Across Portfolio

by Kimberly Krol Inlander

Jul 28, 2021

© Martinmark | Dreamstime.com

eFlyer News

Aqua-Aston Hospitality, with hotels in Hawai’i, Florida and Costa Rica, introduced an intelligent text messaging platform at its hotels and resorts, streamlining real-time communication with guests. Since the mobile technology has been implemented, the platform has been successfully used to answer guest questions, manage check-in, deliver amenities, quickly communicate updates on services, send alerts and enable contact-less check-out.

“At Aqua-Aston Hospitality, we pride ourselves in understanding today’s traveler and staying one step ahead of guests’ expectations. This means balancing high-touch, brand-differentiated experiences with proper health and safety protocols,” said Lesli Reynolds, senior vice president of operations, Aqua-Aston Hospitality. “By introducing this mobile technology, we are able to deliver personalized and convenient customer service to our guests.”

The new technology allows guests to request service or ask a question without needing to visit or call the front desk. Guests can send a text message to alert the front desk to their arrival time, request fresh towels, receive a copy of their folio and so much more. Check-out can be completed by sending a text message. Guests do not need to download an app before they can text for services; when they provide a mobile number, they receive a text message inviting them to communicate with the hotel team.

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FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

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