For the third consecutive year, ANA Group has earned 5 stars from Skytrax, a leading airline and airport review organization.
The award recognizes the consistently high levels of service provided by ANA across all stages of the flight experience, from the airport to the cabin. It also recognizes ongoing improvements ANA has implemented to meet the needs of its increasingly international customer base, including:
- The launch of DINING h, a new restaurant inside the ANA Suite Lounge at Haneda Airport’s international terminal. This offers the first-ever restaurant dining service by ANA at an airport lounge in Japan.
- Expansion of ANA’s in-flight entertainment channels (movies, audio and other channels), exceeding 300 channels in December 2014 and providing more channels than any other Japanese airline with a variety of languages.
- Adding four new members, including two foreign chefs, to The Connoisseurs team to provide an extended menu of in-flight meal options.
- Developing new in-flight menus in collaboration with well-known hotels to improve the quality of in-flight meals on flights departing from overseas airports to Japan.
- Tastes of JAPAN by ANA, showcasing the cuisine of 17 Japanese prefectures into in-flight meals and lounge cuisine
- Improving staff training and adapting services to best meet customer needs
- English language training for all ANA cabin attendants.
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