One-on-One
Devendra Bharma
Executive vice president, Oberoi Hotels & Resorts, Mumbai
May 01, 2012
Name: Devendra Bharma
Title:Executive vice president, Oberoi Hotels &
Resorts, Mumbai
Company: The Oberoi Group, Mumbai
Number of employees: Almost 2,000
Recent project:The April 2010 re-opening of The
Oberoi, Mumbai after 18 months of renovation and
refurbishment following the events of 26/11.
First job:Assistant manager, food and beverage,
The Oberoi Grand, Kolkata.
Little-known fact about you:I am passionate
about golf, sailing, fashion and luxury.
Your Business
Essential business philosophy: Be truthful, be fair.
Never over-promise and under-deliver.
Best way to keep a competitive edge:Constantly
innovate in order to stay ahead; never forget the importance
of training and motivating team members
and colleagues in order to always offer guests the
very best.
Yardstick of success:Passion, constant engagement
with people
As a Traveler
Most important item you take when traveling: My mobile phone.
How you spend your time on board:Watching
movies and catching up on email.
Favorite restaurant in the world:Ziya, the contemporary
Indian restaurant at The Oberoi, Mumbai,
for two-Michelin-starred Chef Vineet Bhatia’s ability
to innovate and make Indian food experimental
while still respecting its deeply rooted traditions.
Favorite destination: Bali.
About Your Brand
What travelers can expect from The Oberoi,
Mumbai: Impeccable service, the right degree
of personalization without it being overbearing, a
24-hour spa and fitness center (the only ones in
Mumbai), Les Clefs d’Or-accredited concierges,
lady chauffeurs, Audi A8 luxury sedans (the only
hotel in the city to offer these cars), a restaurant by
a two-Michelin-starred chef, our own herb garden
and much more.
What makes accommodations unique:The Oberoi, Mumbai has the maximum number of
suites (73) in the city. Guestrooms are designed
with the ultimate comfort of our guests in mind.
Each guestroom (not just the suites) has personal
butler service; lady butlers are available upon
request. Each room is outfitted with sophisticated
technology designed to conserve energy.
Most challenging aspect of of running The Oberoi,
Mumbai:Constant innovation and a reiteration of
being the most luxurious address in South Mumbai.
