AirlineRatings.com named Air New Zealand the 2017 airline of the year in its Airline Excellence Awards. The airline is being honored for taking the title for the fourth consecutive time.
The Australia-based website praised Air New Zealand for its record-breaking financial performance, award-winning in-flight innovations, operational safety, environmental leadership and motivation of its staff. The program combines four major international industry and government audits and nine key criteria, fleet age, passenger review ratings, profitability, investment rating and key product offerings.
“Air New Zealand came out number one in virtually all of our audit criteria, which is an exceptional performance,” said Geoffrey Thomas, editor in chief, AirlineRatings. “Quite simply Air New Zealand is an airline of first choice. And given the airline’s location and the country’s size, its performance is even more remarkable.”
Qantas cleaned up well, scoring a hat trick in Best Lounges, Best Catering and Best Domestic Service categories. Etihad Airways and Virgin Australia offer travelers a premium experience, winning Best First Class and Best Business Class respectively. Virgin Australia and partner Virgin Atlantic Airways also won Best Cabin Crew for the third year in a row. Emirates is described as one of the pioneers in entertaining passengers, winning the award for Best In-Flight Entertainment.
For excellence in long-haul flights the winners were Delta Air Lines (Americas), Virgin Atlantic (Europe), Etihad (Middle East/Africa) and Singapore Airlines (Asia/Pacific). The top 10 airlines for 2017 are Air New Zealand, Qantas, Singapore Airlines, Cathay Pacific, Virgin Atlantic/Virgin Australia, British Airways, Etihad Airways, All Nippon Airways, EVA Air and Lufthansa.
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